Define the outcome
Choose a customer-service workflow and measurable acceptance criteria.
Scope the workflow before the rollout.
Start with a scoped pilot. Commercial terms are agreed directly, based on your workflow and expected volume.
Test the boundaries
Evaluate knowledge, actions, authentication, and escalation using representative scenarios.
Agree terms
Pilot pricing is agreed with you directly once scope, providers and expected usage are clear. Any self-serve plans are listed with their Stripe prices under Usage & billing after you sign in.