Knowledge with a source
Give agents approved information. Inspect which sources were selected during a sandbox conversation.
CONVERSATION → APPROVED ACTION
AI voice infrastructure
for customer service.
Design AI voice agents that answer from approved knowledge, take only the actions you allow, and hand off to your team with full context.
Build and test every agent in the sandbox first.
Live phone calls are switched on per workspace once Twilio is connected.
CUSTOMER
Can I speak to someone about my account?
01Intent recognized
human_handoff02Policy checked
anonymous_allowed03Local escalation recorded
sandboxAGENT
Your request for a human is recorded in this sandbox. No external ticket has been created.
Sounding human is not enough.
The work still needs to get done.
A conversation is only useful when it leads somewhere. Design the response, define the permitted actions, and keep a clear record of what happened.
Actions with boundaries
Keep tool permissions, risk levels, and customer authentication requirements under server control.
A path back to people
Record escalation requests with the transcript and recent actions, ready for an operator to review.
START WITH ONE WORKFLOWMake the next conversation
Talk about a pilot