Helpdesk
Create tickets through a signed adapter to your helpdesk API. The sandbox only records local evidence.
Connect only what your agent is allowed to use.
Tools reach your systems only through an HTTPS adapter you configure, on a host Zyvra approved for your organization. Requests are signed and carry the server-verified caller context. The sandbox never contacts customer systems.
Identity
Callers confirm the calling number with a one-time SMS code (Twilio Verify) before protected tools run. There is no stronger verification method yet.
Voice & telephony
Zyvra connects inbound phone numbers and reviews each transfer-to-a-person destination once live voice is enabled. Outbound calling is not offered.